Terms of service

Agreement By placing an order on this website you agree to these terms.

Pricing All prices are in US Dollars (USD) and are subject to change without notice. The price shown at checkout is the price you pay.

Orders We reserve the right to cancel any order — including after payment — if the item is out of stock, if the shipping address cannot be verified, or if we suspect fraud. If we cancel, you receive a full refund to your original payment method.

Product descriptions We describe our products as accurately as we can, including any app or WiFi requirements. Colours may appear slightly different depending on your screen. Where a product requires a smartphone app, the app's availability and feature set are controlled by the app developer and may change.

Shipping and risk Delivery times are estimates, not guarantees. Risk of loss passes to you on delivery.

Returns Returns are governed by our Return and refund policy.

Limitation of liability Our liability for any claim relating to an order is limited to the amount you paid for that order.

Governing terms These terms are governed by the laws of the Hong Kong Special Administrative Region.

Contact Gate 16 — 4arrows Co. Ltd, Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong. Email: support@gate16.shop