Contact information

Talk to a person.

Email: support@gate16.shop We reply within one business day, Monday to Friday.

Phone: +251 903 898 207 Monday to Friday, 9:00–18:00 East Africa Time (GMT+3).

Postal address Gate 16 — 4arrows Co. Ltd Unit B6, 12th Floor, Wing Wah Building No. 677 King's Road, Quarry Bay Hong Kong

Before you write — the fastest answers: "Where is my order?" — Orders ship from our US warehouse and arrive in 5–8 business days. You will receive a tracking link by email when it ships. If it has been longer than 10 business days, email us your order number and we will chase it for you. "Something arrived damaged or wrong." — Email us a photo of the item and your order number. We will send a replacement or refund you in full. You will not be asked to pay return shipping for our mistake. "I want to return something." — See our Return and refund policy for the full process.