Privacy policy

What we collect When you place an order we collect your name, email address, shipping address, phone number (if provided), and payment confirmation details. We do not see or store your full card number — payments are processed by our payment provider.

How we use it To process and deliver your order, send order and shipping confirmations, respond to your enquiries, and (if you opt in) send occasional emails about products and offers. You can unsubscribe from marketing emails at any time using the link in any email we send.

Who we share it with Only what is necessary to fulfil your order: our payment processor, our US warehouse and shipping carriers, and our email service provider. We do not sell or rent your personal information to anyone.

Cookies Our store uses cookies to remember your cart, keep you signed in, and understand how visitors use the site so we can improve it. You can disable cookies in your browser settings, though some parts of the store may stop working.

Your rights You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email support@gate16.shop and we will respond within 30 days.

Data retention We keep order records for as long as required for accounting, tax and legal purposes.

Contact Gate 16 — 4arrows Co. Ltd, Unit B6, 12th Floor, Wing Wah Building, No. 677 King's Road, Quarry Bay, Hong Kong. Email: support@gate16.shop